Automating IT Service Management in Manufacturing: A Deep Learning Approach to Predict Incident Resolution Time and Optimize Workflow. Journal of Artificial Intelligence Research and Applications, [S. l.], v. 4, n. 1, p. 690–731, 2024. Disponível em: https://jairajournal.org/index.php/publication/article/view/2. Acesso em: 28 apr. 2025.