“Automating IT Service Management in Manufacturing: A Deep Learning Approach to Predict Incident Resolution Time and Optimize Workflow”, J. of Artificial Int. Research and App., vol. 4, no. 1, pp. 690–731, Jan. 2024, Accessed: Apr. 28, 2025. [Online]. Available: https://jairajournal.org/index.php/publication/article/view/2